Refund policy

Last updated 2026-10-30

Each payment purchases a single video. No payments are accepted in this development preview. The following refund process applies when checkout is enabled.

Failed generations

If generation fails, we initiate a refund to the original payment method. Your order distinguishes refunds in progress from completed refunds. Bank processing time may vary. A completed video with an unwanted artistic result is different from a technically failed job; contact support with the order ID for review.

Completed videos

Review your photos, duration, resolution and displayed price before paying. Completed videos are not automatically refunded based on artistic preference. Requests are reviewed individually, subject to applicable consumer rights. No subscriptions or credit packs are sold.

How to ask

When support is available, include the email used for the purchase, order or job ID, and a description of the problem. Never send a full card number or account password. Support email is not open yet; contact details will be published when it becomes available.

Contact details will be published when support opens. Personalized video creation and payments are not available yet.